Last updated: October 28, 2025
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To start a return, please contact us at theofficialkrasa25@gmail.com.
Returns must be sent to the following address:
1814 Arizona Ave. Apt C, El Paso, Texas, 79902, United States.
If your return is accepted, we’ll send you a return shipping label along with detailed instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, feel free to contact us at theofficialkrasa25@gmail.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
Certain items cannot be returned, such as:
Perishable goods (e.g., food, flowers, or plants)
Custom products (e.g., personalized or made-to-order items)
Personal care goods (e.g., beauty or hygiene products)
Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions about your specific item, please reach out before making your purchase.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with our general policy, the item must be unused, with tags, in its original packaging, and accompanied by proof of purchase.
Once we’ve received and inspected your return, we’ll notify you about the approval status.
If approved, a refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at theofficialkrasa25@gmail.com.
