At KRASA, we want your shopping experience to be effortless and enjoyable from start to finish. Below you’ll find answers to the most common questions about our products, orders, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to us anytime at theofficialkrasa25@gmail.com — our team will be happy to assist you.
Orders are processed within 1–2 business days after confirmation. Once shipped, estimated delivery times are:
United States: 3–7 business days
Mexico: 5–10 business days
International: 7–15 business days (may vary due to customs or local delivery conditions)
Yes, we ship worldwide. Please note that customs duties or import taxes may apply depending on your country. These fees are the customer’s responsibility.
Yes. We offer a 30-day return policy from the date your order is delivered, as long as the item is in its original condition—unworn, unused, with tags, and in the original packaging.
To start a return, email us at theofficialkrasa25@gmail.com. Once your return is approved, we’ll send you a return shipping label and instructions.
Items sent back without prior authorization will not be accepted.
Please inspect your order upon arrival. If your item is damaged, defective, or the wrong product was sent, contact us immediately at theofficialkrasa25@gmail.com with photos of the product and packaging. We’ll make it right as soon as possible.
We accept major credit and debit cards (processed securely through Stripe) and other available payment options shown at checkout (e.g., PayPal, if enabled). All payments are processed securely.
Once we receive and inspect your return, we’ll notify you about the approval of your refund. If approved, a refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
